The Full Picture, Start to Finish.
Everything between "I need help" and "care delivered" — explained for families and companions.
How It Works for Families
Post a shift, find the right companion, and pay automatically — all in one place.
Post a Shift
A shift is one block of care — the day, the hours, and what your loved one needs. Describe it, set hours and budget. You're the employer of record.
Browse & Match
Filter verified companions by language, specialty, and availability.
Confirm & Book
Review the profile, confirm, and authorize a payment hold.
Care Complete
GPS checkout triggers auto-payment. Receipt sent. Rate your companion.
Apply & Get Verified
Complete the Trust Stack — ID, background check, registry, references, and interview.
Build Your Profile
Set your rate, availability, specialties, and upload third-party credentials.
Claim a Shift
Browse open shifts by location, hours, and care type. Claim one that fits.
Show Up & Get Paid
GPS check-in, care, checkout — auto-payout follows every completed shift.
How It Works for Companions
Get verified, build your profile, claim shifts, and get paid — on your schedule.
Answers Before You Sign Up
The questions families ask us first — answered here, in plain language, before you create an account.
No. Silver Lining companions provide non-medical companionship and daily-living support only — no clinical care, medication administration, or medical records. For medical needs, we can point you to licensed providers.
You do. As a California Domestic Referral Agency, Silver Lining refers vetted companions — the family is the legal employer of record. We handle matching, payment authorization, and payout mechanics.
Yes. Every shift has GPS check-in/out records and a completion receipt. If something's off, open a dispute from the shift receipt and our team reviews it before any payment is captured.
Every companion completes a multi-step trust pipeline: Stripe Identity (ID verification), Checkr background check, California HCA registry verification if applicable, two professional reference checks, a 15-minute live interview, and a soft skills orientation. Only then do they earn Level 1 — Verified Companion™ status.
No. Posting shifts and booking a companion are free. The 15% platform fee on completed shifts is the same on every plan. A Basic or Custom Plan subscription adds knowledge base access, higher AI Care Navigator limits, and introductions to vetted partners — it is never required to book care.
The 15% platform fee covers vetting and background checks, secure payment processing and auth-holds, GPS-verified shift monitoring, dispute resolution, 1099 preparation, and ongoing trust & safety operations.